Fraud Solutions Consultant

About the role

SHAZAM recognizes the importance of financial institutions in building stronger communities and provides trusted solutions to enhance their security and efficiency. This role is crucial in supporting financial institutions with fraud-related issues.

Responsibilities

• Provide support for Fraud Advisors consultative services
• Facilitate sharing of client performance
• Propose fraud mitigation recommendations to reduce risk and losses
• Manage client relationships by demonstrating integrity, credibility, and subject matter expertise
• Communicate professionally and promptly with clients through weekly/monthly meetings
• Handle inbound and outbound contacts, procedural support, and team member assistance for Fraud Operations

Requirements

• Experience in banking, financial services, fraud, or compliance
• Proficiency in using Microsoft Office and Teams
• Strong verbal and written communication skills
• Excellent organization and time management skills
• Adept attention to detail and accuracy

Qualifications

• Education: Bachelor's degree preferred, but not required
• Experience: Minimum 2 years of relevant experience

Skills

• Knowledge of fraud prevention and detection techniques
• Ability to analyze data and provide actionable insights
• Strong problem-solving and decision-making skills
• Effective communication and interpersonal skills

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability
• Paid parental leave
• Company holidays
• Professional development opportunities
• Educational assistance

Pay

Actual compensation is determined based on various factors including geographic location, experience, education, and skill level. SHAZAM does not sponsor applicants for U.S. work visas.

Schedule

This is a remote position with ideal candidates located in Des Moines, IA.