Fraud Risk Intermediate Analyst

This role is for a developing professional who deals with most problems independently and has some latitude to solve complex issues. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies, requiring attention to detail when making judgments and recommendations.

Responsibilities

• Manages the Fraud Investigation team and their overall effectiveness by assisting them in the use of their day-to-day applications.
• Ensures day-to-day operations are performed according to agreed Service Level Agreements.
• Maintains an effective complaint case management system to track and monitor complaints.
• Minimizes defects and operational losses and tracks metrics for performance measurement, service levels, and monitoring key triggers for early warning signals.
• Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities.
• Closely monitors service level indicators and ensures all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify and address issues effectively by engaging all stakeholders.
• Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgment/decisions and service.
• Performs other duties and functions as assigned.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements

• 2-5 years of previous experience in Fraud, Customer Services, or Banking Operations.
• Bachelor’s/University degree or equivalent experience.

Skills

• Analytical Thinking
• Controls Lifecycle
• Credible Challenge
• Governance
• Policy, Procedure, and Regulation
• Risk Management Lifecycle

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• Discretionary and formulaic incentive and retention awards for eligible employees

Pay

$62,620.00 - $87,380.00

Schedule

Full time

Primary location: San Antonio, Texas, United States