Fraud Operations Lead

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Fraud Operations Lead to join the Compliance organization and lead the development, coordination, and maturation of the company’s enterprise wire fraud prevention, detection, and response capabilities.

DUTIES & RESPONSIBILITIES

• Enterprise Fraud Operations Leadership
  Lead and manage enterprise wire fraud operations, aligning intake, analytics, monitoring, detection, and response activities into a coordinated operating model.
  Establish governance frameworks, standardized workflows, and escalation paths to ensure consistent incident handling across teams.
  Build and mature the enterprise Fraud Operations structure while aligning efforts across multiple business units and functional teams.

• Fraud Analytics & Intelligence Integration
  Drive cross-functional analytics by integrating signals from platforms such as Proofpoint Email Security, Cybera, escrow systems, banking data, and other fraud-related sources.
  Partner with analysts, Compliance, and technology teams to convert analytics into improved detection capabilities, operational processes, and system-enforced controls.
  Identify patterns, emerging fraud threats, and systemic risks through cross-platform signal correlation.

• Monitoring, Detection & Incident Response
  Strengthen fraud monitoring and detection capabilities to shift the organization from reactive response to proactive detection.
  Cookordination enterprise response to fraud attempts, ensuring timely triage, containment, escalation, and documentation.
  Improve monitoring and reporting across all fraud events (both attempted and successful) to support investigations and strengthen detection processes.

• Governance, Reporting & Controls
  Own enterprise fraud governance and reporting processes, including development and maintenance of KRIs, PKIs, fraud exposure reporting, and executive-level communication.
  Define and strengthen operational controls related to wire instruction handling, fraud intake procedures, and detection workflows.
  Ensure reporting and documentation standards support audit readiness and regulatory requirements.

• External Coordination & Intelligence Collaboration
  Coordinate with external partners including banks, law enforcement, and industry groups to support fraud recovery efforts and improve intelligence sharing.
  Integrate external intelligence signals into operational detection workflows and prevention strategies.

• Program Acceleration & Change Leadership
  Partner with program and project teams to accelerate fraud reduction initiatives and deliver measurable improvements in fraud prevention outcomes.
  Reinforce consistent wire fraud prevention behaviors through training, communication, and operational process alignment across internal teams.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Information Systems, Cybersecurity, Business, Finance, or a related field, or equivalent combination of education and professional experience.
• 7+ years of experience in fraud operations, security operations, compliance, risk management, or similar operational leadership roles.
• Experience building, managing, or improving cross-functional operational processes in complex enterprise environments.
• Strong understanding of incident management processes, operational workflows, and governance frameworks.
• Experience producing operational reporting, dashboards, and metrics such as KRIs, PKIs, exposure reporting, and trend analysis.
• Demonstrated ability to translate data, analytics, or threat intelligence into operational improvements and control enhancements.
• Strong communication and leadership skills with the ability to influence cross-functional stakeholders.

PREFERRED EXPERIENCE

• Experience in fraud operations, financial crimes, wire fraud prevention, cyber fraud, or related risk management disciplines.
• Background in IT Operations, Security Operations, or other structured technical operational environments.
• Experience integrating analytics and intelligence signals across multiple systems to improve monitoring and detection.
• Experience coordinating enterprise-level incident response efforts involving Compliance, Security, Operations, and Legal teams.
• Familiarity with fraud monitoring tools, email security platforms (e.g., Proofpoint), cyber intelligence platforms (e.g., Cybera), banking data systems, or escrow platforms.
• Experience building enterprise operating models or leading large-scale fraud prevention programs.
• Strong analytical skills with the ability to interpret fraud signals and convert insights into actionable operational controls.