Head of Fraud Operations

Fraud Detection & Decisioning Operations

This senior leader owns real-time and manual-review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction.

• Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.
• Maintain rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
• Manage review-queue health, decision SLAs, and analyst productivity and quality.

Investigations & Response

• Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles.
• Own ATO and account-security operations — detection, containment, recovery, and customer remediation.
• Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding.

AML/KYC Operations

• Run KYC / CIP review, transaction-monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace.
• Prepare and support suspicious-activity reporting and maintain investigation documentation to AML and audit standards.

Tools, Vendors & Reporting

• Manage fraud, identity, and device-intelligence tooling and vendors; evaluate and onboard new signals and platforms.
• Define and report fraud loss rate, false-positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.
• Build, lead, and develop the fraud-operations team; scale headcount and managed-services support in line with volume growth.

Required Qualifications

• 7+ years in fraud operations or fraud investigations, including leadership of analysts or teams.
• Hands-on experience with fraud-detection systems (rules engines, ML-based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud in particular.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.

Preferred Qualifications

• High-volume, high-AOV consumer marketplace or fintech / lending fraud experience.
• Certifications such as CFE (fraud) or CAMS (AML).
• Experience standing up or materially scaling a fraud-operations function.
• Familiarity with collectibles / authenticity fraud or abuse of chance-based products.