Fraud Investigator I - Main Branch

About the role

Fraud Investigator I – Main Branch, 1500 NW 107th Ave., Miami, FL 33172. This is a professional position in the Fraud/Security Department responsible for investigating retail fraud cases.

Responsibilities

• Supports and exemplifies the stated values and behaviors of the Credit Union: Integrity, Service, Teamwork, Initiative, and Financial Soundness.
• Accomplishes tasks by considering all areas involved, shows concern for all aspects of the job, accurately checks processes and tasks, and follows through to meet expectations.
• Investigates fraud claims such as Zelle, debit card, credit card, check fraud, home banking fraud, share branching, teller/impersonator, loan, mule accounts, ATM, and identity theft.
• Maintains detailed documentation of all pertinent information to an investigation.
• Identifies fraud perpetrators and initiates restricting or closing of accounts.
• Conducts TLO reviews, Chex systems, Charge-offs, Camera Reviews, posting entries from processor chargeback, and interviews witnesses, employees, members, merchants and suspects.
• Fraud prevention responsibilities include credit report, new account fraud prevention report, A2A report review, Negative Share report, Name Mismatch transfer report, Zelle reports, and Account Verification/Blocks.
• Attempts to recover fraud losses; pursues repayment, criminal prosecution, court ordered restitution and/or civil remedies.
• Assists in the education and training of other Credit Union employees.
• Documents and reports violations of policy and/or procedure by employees; recognizes positive employee actions.
• Maintains thorough and up-to-date investigation records.
• Develops and maintains contacts with federal, state and local law enforcement officials, postal inspectors and other sources of information.
• Assists the Secret Service, FBI and local police in their investigations of DCFCU related fraud.
• Files required reports with appropriate law enforcement agencies, including FinCEN Suspicious Activity Report.
• Prepares and submits TruStage claims, if necessary.
• Prepares and submits monthly write-off report to the department manager.
• Keeps abreast of current trends in the industry for fraud prevention and disseminates information to team‑members and other Credit Union employees.
• Provides support to Credit Union employees on fraud and security related matters.
• Identifies cause of losses and makes recommendations for ways to reduce fraud/security losses and loss exposure.
• Performs other duties as assigned by management.

Requirements

• Two years experience in fraud/security investigation in a credit union or related financial services environment, with a proven track record of success.

Qualifications

• High school degree or equivalent.

Skills

• Excellent interpersonal skills to interact throughout the organization.
• Excellent verbal and written communication skills with the ability to communicate with members and law enforcement agencies.
• Excellent organizational skills with the ability to handle multiple priorities, meet demanding deadlines and sudden changes in workflow.
• Ability to utilize a personal computer with word processing and spreadsheet software packages.

Pay

Starting at $25.46 per hour.