Fraud Investigator

Job Duties And Responsibilities

• Provide leadership and support to the Digital Payments team, fostering a supportive and growth-oriented culture
• Provide oversight for all aspects of the Digital Payments Department, including procedures, product development, and regulatory compliance
• Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis
• Encourage innovation, efficiency and growth within the team to improve banking processes, manage compliance and inspire excellence
• Aid in driving operational efficiency through strategic initiatives
• Maintain familiarity with department processes and procedures, assisting in development and ongoing maintenance as changes occur
• Maintain an acceptable annual audit rating for department processes
• Support management, team members, and customers with expertise in commercial payment rails such as ACH, remote deposit capture, wire transfers, and instant payments, as well as services such as debit cards, credit cards, online/mobile banking and other digital banking functions
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• Bachelor’s degree in related field preferred
• 3 years of experience in electronic banking to include online banking, ACH, ATM/debit card, debit card disputes, credit cards, wire transfers, instant payments, etc.
• 1 year of supervisory or leadership experience
• Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred
• Strong knowledge of digital payment products and services as well as operations and industry trends
• Proficiency in Microsoft Office and banking software platforms
• Strong analytical skills
• Ability to adapt to changing industry trends and evolving technology within digital payments
• Ability to apply technical knowledge and expertise to department policies and procedures using knowledge of banking principles and practices
• Effective verbal and written communication skills with strong presentation skills
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Able to work on multiple projects simultaneously while accomplishing daily tasks
• Ability to prioritize workload and demonstrate flexible and efficient time management
• Self-motivated, positive, and enthusiastic
• Willing to grow and be challenged