Fraud Investigator

Key Accountabilities

• Investigate fraud referrals/incidents and perform necessary research;
• Efficiently arrive at sound risk-based conclusions in order to minimize fraud losses;
• Clearly document and support judgments, decisions and rationale;
• Create and maintain well-documented fraud cases;
• Work with other financial institutions in order to promote recovery of fraudulent funds and mitigate losses;
• Collaborate with other business lines to ensure proper risk management and fraud controls are practiced;
• Escalate issues and situations requiring the attention of the Fraud Operations and Investigations Manager or BSA Officer;
• Provide support and guidance to bank employees and management relating to fraud detection and prevention measures;
• Promote fraud prevention initiatives and awareness through projects, process enhancements and outreach to business lines and personnel;
• Maintain supporting documentation in accordance with bank standards and regulatory requirements;
• Uphold the integrity of the Bank’s fraud prevention policies, procedures, systems and controls;
• Provide advisory guidance in fraud techniques and best practices for both internal and external clientele;
• Identify fraud trends and communicate observations to management.

Education & Certification

• Bachelor’s degree or equivalent experience required;
• Professional certification such as Certified Fraud Examiner (CFE) desirable.

Experience

• Minimum three years of experience in a fraud investigations role within a financial institution or similar.

Skills & Knowledge

• Familiarity with online account opening processes and best practices preferred;
• Sound practical knowledge of fraud trends, methodologies and techniques;
• Comprehensive understanding of products, services and transaction processing channels within a financial institution;
• Strong analytical, research and investigative skills necessary;
• Ability to maintain high level of professionalism and confidentiality;
• Excellent prioritization, time management and multi-tasking skills;
• Exceptional quality and integrity of work produced within tight deadlines;
• Ability to function both independently and within collaborative team environments;
• Solid computer skills including the use of Microsoft Office products;
• Excellent written and verbal communication skills.