Fraud Investigation, Manager

Responsibilities

• Lead and manage the Bank's fraud investigations function, including Fraud Investigation Analysts, Investigators, and Team Leads.
• Oversee daily operations, staffing, workflow prioritization, quality standards, escalation handling, and case management across the higher-risk and investigative fraud teams.
• Ensure elevated fraud matters, investigative referrals, and complex fraud cases are handled timely, thoroughly, and consistently.
• Provide leadership support and direction on major fraud events, sensitive customer matters, complex loss situations, suspicious patterns, and broader institutional risk concerns.
• Establish and reinforce investigative standards for case development, analysis, documentation, quality, and escalation.
• Partner with fraud prevention leadership and other internal teams to ensure appropriate case handoff, issue resolution, and alignment across the broader fraud operating model.
• Maintain awareness of investigative trends, case outcomes, losses, root-cause themes, and control opportunities and recommend procedural or strategic improvements.
• Support management reporting, metric development, trend analysis, and executive updates related to fraud investigations activity.
• Coach and develop team leads and staff, including performance management, skill development, succession planning, and organizational capability growth.
• Identify training needs and support the development of a stronger investigative skillset across the department.
• Partner with Risk, Compliance, Info Security, Legal, Operations, branches, Customer Care, Physical Security, and other business units to support fraud case resolution and broader control effectiveness.
• Support policy, procedure, and workflow design for higher-risk fraud analysis and investigative activity.
• Contribute to strategic fraud program development, organizational design, and investigative capability maturity.

Qualifications

Not Specified