Fraud Examiner

What You'll Do

• Manage fraud prevention strategies that balance loss prevention and customer experience
• Draw conclusions and make recommendations for developing or modifying existing strategies or processes
• Ensures employees follow through with assignments; develops a reporting mechanism for goals and accomplishments; and develops and monitors the departmental strategic plan
• Collaborate with business partners to ensure fraud strategies are implemented accurately and on-time
• Assists with oversight of LGE's, fraud prevention and detection programs
• Investigates internal and external fraud and criminal acts against the credit union or its members including violations of laws, regulations, and business practices
• Provides support to Technology areas to ensure new hardware and software installations utilized to conduct member transactions are designed with safety and fraud prevention considerations
• Ensures that a professional, friendly image and service-oriented approach are being consistently exercised in all areas of responsibility
• Establishes and maintains an open and effective system of communication throughout the organization
• Ensures proper reporting to duly authorized enforcement agencies and/or bonding company as appropriate and required
• Respond and reply to internal and external inquiries regarding suspicious account transactions
• Research and analyze data to identify fraudulent transactions and minimize loss to the organization and its members
• Solves issues and escalates more complex investigations to senior leadership, law enforcement, or other authorities
• Create reports for management with fraud metrics, detailing emerging schemes or other identified vulnerabilities
• Create and maintain case files and provide case details to the compliance department, law enforcement personnel, or other parties as required
• Develop and implement departmental process improvements
• Use in-depth fraud knowledge to assess financial risk and legitimacy of transactions
• Collaborate with Operational partners to communicate awareness of fraud trends and initiatives
• Research information through multiple systems, in order to make judgmental decisions based on the data reviewed

Who You Are

• Required: 4+ years experience in account fraud investigation and regulations within a financial institution
• PREFERRED: Bachelor's degree in Business Administration, Management or Finance
• PREFERRED: Certified Fraud Examiner (CFE) or certification must be obtained within designated timeframe
• PREFERRED: Knowledge of Verafin or other BSA/AML/Fraud or behavioral Software
• Able to provide oral and written communication with interpersonal skills
• Detailed planning, organization, and decision-making skills with the ability to multi-task
• Strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Able to work independently