Fraud & Disputes Associate
About the role
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Responsibilities
- Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
- Troubleshoot and diagnose technical problems, guiding clients through solutions.
- Escalate complex issues to higher support tiers when necessary.
- Document client interactions and solutions provided to ensure accurate records.
- Collaborate with internal teams to improve support processes and client experiences.
- Maintain a strong understanding of Fiserv products to effectively assist clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Requirements
- 2+ years of experience in technical support
- 1+ year(s) of experience with troubleshooting software or hardware issues
- 1+ year(s) of experience providing phone or remote support
- 1+ year(s) of experience using ticketing systems for support
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
Skills
- Experience with Zendesk or a similar support platform
- Familiarity with financial technology products
- Strong problem-solving skills