Fraud & Claims Operations Representative 2 - Contingent

Job Title: Fraud & Claims Operations Representative 2Location: Des Moines IA 50309Duration: 6-month contract to start - Possible extensionsTraining shift: Schedule: Monday-Friday, Central Time; two positions from 8:00 a.m.-5:00 p.m. and three positions from 9:00 a.m.-6:00 p.m.Pay range : $17-$18.60 Job Description:In this contingent resource assignment, you may: Support Fraud & Claims Operations; proactively seek ways to improve processesPerform moderately complex transactional or customer support tasks Receive direction from supervisor and escalate non-routine questions Interact with Client personnel on a range of information Required Qualifications:2+ years of Customer Service support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education In This Role,You will Handle incoming calls and investigate potentially fraudulent activity while supporting team performance and cross-functional operational tasks.1 year of Call Center experienceRecommend process and tool improvements that increase the efficiency of fraud and claims operations.Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.Identify and submit customer complaints when applicable.Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters. Desired QualificationsFraud and claims operations experience.Contact center or phone-based customer service experience.Proficiency with MS Office applications, including Excel and Outlook.Ability to work independently with limited supervision.Strong initiative, problem-solving, and decision-making skills.Ability to navigate multiple systems and applications and use search tools to locate information.Retail Services and/or PLLC experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.