Fraud Analyst (HYBRID)

Responsibilities

• Review and investigate fraud alerts in various platforms (Verafin, BioCatch) and escalate issues appropriately.
• Assist with setting, updating and maintaining system parameters to optimize enterprise fraud systems (e.g., digital account and loan decisioning, transaction monitoring and alerting engines); review risk analytics, velocity checks, device/behavior rules and overlapping considerations.
• Conduct timely and thorough investigations of suspected fraudulent activity, including member interviews, transaction analysis, supporting documentation, video footage and provide detailed documentation of case resolution.
• Track and reconcile fraud losses to general ledger; maintain accurate loss registers by channel, product, scheme type, and root cause; align with Finance and Accounting, and Loan Servicing for month-end close and create reports on fraud losses, trends, and key risk indicators for management.
• Propose fraud control enhancements through coordination with fraud solution providers and internal stakeholders.
• Coordinate with BSA/AML staff on cases involving potential suspicious activity to support compliance with SAR determinations and regulatory reporting.
• Assist with fraud‑related risk assessments, including new account and loan openings, payments fraud, account takeover, identity theft, Red Flags, and related controls.
• Act as subject‑matter expert and resource to staff regarding fraud trends, scams, and preventive measures, serving as a point of escalation.

Requirements