Fraud Analyst - Glenville, NY

About the role

The Fraud Analyst role is responsible for taking calls from branches and other internal departments and collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with policies, procedures, and/or regulatory and risk requirements as it relates to fraud.

Responsibilities

• Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.
• Application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s)
• Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Participate in projects requiring coordination with other departments
• Develop fraud models, strategies and controls to mitigate fraud loss while balancing customer experience, operational and product P&L impacts.
• Reporting on overall Fraud losses and trends in addition to monitoring strategy performance
• Drive reductions in fraud losses through effective rule and model management, analytics and partnership with internal departments and vendors.
• Provide support for review, research and reporting of fraud alerts from various sources (online banking, ach, wire, card, etc.)

Qualifications

A High School Diploma or equivalent is required. An Associate’s in Cybersecurity, Information Technology, Computer Science, or a related field, or a Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field is preferred, with proven prior work experience in the field.

Skills

• Strong understanding of regulatory compliance
• Strong problem solving and analytical skills
• Effective verbal and written communication skills
• Well, organized with the ability to manage multiple tasks and work to time sensitive deadlines
• Ability to work well independently and in groups
• Working knowledge with Microsoft Office Programs; Excel and Word
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Ability to lift 10–20 lbs., stand for extended periods

Schedule & Benefits

This is a full-time position with hours aligned to department operations: Monday – Friday: 8:30 AM – 5:00 PM, with flexibility for evenings and weekends as needed, and occasional travel as business needs require. Trustco offers a generous compensation and benefits package that includes:

• Comprehensive medical, dental, and vision insurance coverage
• Competitive PTO plus 11 paid federal holidays
• 401K plans with employer match
• Tuition Assistance Program
• Reduces fees and rates on exclusive loan products