Fraud Analyst

About the Role

As a Fraud Analyst I, you will be responsible for the day-to-day monitoring of account activity to prevent, deter, detect, and investigate acts of fraud committed against the bank and its customers. This role operates in a professional banking environment with a focus on maintaining high levels of confidentiality, professionalism, and attention to detail.

Responsibilities

• Process a high volume of fraud alerts daily and weekly using the bank’s fraud detection software, including alerts for check fraud, deposit fraud, ACH fraud, wire fraud, elder abuse fraud, kiting, and unusual activity.
• Investigate possible fraudulent activity detected through fraud detection software, the bank’s core system, and business units.
• Open fraud cases in Verafin with appropriate information once fraud is discovered.
• Respond in a timely manner to a high volume of emails and phone calls from bank employees and others needing assistance.
• Process signature validation alerts daily.
• Review and investigate all debit card reorders with a recent address change.
• Review and process mobile deposits daily to detect and prevent fraud while ensuring endorsement requirements are met.
• Complete necessary steps when mobile deposit fraud is detected, including restricting accounts and online banking access, placing holds, creating fraud alerts, and notifying account officers.
• Review and investigate Remote Deposit Capture transactions on the Limit Exception Report for high-risk deposit customers.
• Follow up with account officers of fraudulent accounts and other departments to ensure necessary steps are taken to reduce exposure and close the account.
• Review the external transfer relationship report and email account officers to verify new relationships with customers.
• Investigate and take necessary steps to recover funds when a fraud loss occurs.
• Request updates on outstanding bank-to-bank claims regularly.
• Retrieve and review surveillance footage regarding fraud-related matters.
• Review ATM deposits for possible fraud and take necessary steps if fraud occurs.
• Review cases involving potential abuse of vulnerable adults and report to Adult Protective Services or Elder Protective Services as needed.
• Review emails from FIS Risk Management regarding potential fraudulent Zelle or Bill Pay items and request bankers to verify questionable transactions with customers as needed.
• Work incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST).
• Review the hourly deposit report to ensure proper holds were placed on high-risk items.
• Assist with select debit card dispute duties if needed.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university preferred; at least two years of experience in a financial institution with a thorough knowledge of general fraud prevention and an understanding of banking business functions and processes; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, compute rate, ratio, and percent, and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions and deal with problems involving a few concrete variables in standardized situations.

Skills

• Basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel, and banking software.
• Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine, and copy machine.
• Strong customer service skills, including the ability to interact and communicate appropriately with employees, customers, and supervisors.

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment

This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.

Work is typically performed in a corporate office setting with a moderate noise level and a dynamic, collaborative, and inclusive workplace. This role may occasionally require travel.

Benefits

We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. Our people-first culture includes unique initiatives such as:

• Dream Manager program for personal and professional growth.
• One-on-one guidance from a nationally certified health and wellness coach.
• Free access to certified financial professionals to help you plan for your future.