Francophone Customer Support Representative – Remote

Important Application Note: To be prioritized, please make sure to select BOTH French and English in the "Languages You Speak" section of your application.

Responsibilities

• Customer Support: Assist customers via email, chat, and phone in French and English.
• Issue Resolution: Troubleshoot and resolve product, order, and account-related concerns.
• Customer Experience: Deliver high-quality, empathetic, and solution-oriented support.
• Documentation: Accurately log interactions and updates using CRM tools like Zendesk or Salesforce.

Requirements

• Language Skills: Fluent in French (C1/C2) and proficient in English.
• Experience: Minimum of 1 year in customer service (BPO, call center, or SaaS is a plus).
• Technical Skills: Comfortable navigating CRM systems and digital tools.
• Soft Skills: Strong communication, attention to detail, and problem-solving ability.
• Work Ethic: Reliable, proactive, and able to work independently in a remote setup.

Work-From-Home Requirements

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet and professional workspace.
• Headset with a clear microphone.

Benefits

• Fully Remote: Enjoy the flexibility of working from home.
• Career Growth: Opportunities for advancement and skill development.
• Paid time off and monthly health stipend.
• Performance Rewards: Bonuses and incentives for top performers.