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Franchise Operations Coach - Denver, CO

Slim Chickens · Fayetteville, AR · 1 mo ago
RemoteRemoteManagementFull-time

PURPOSE OF THE POSITION

To serve as the primary restaurant-level coaching resource within the field operations team, driving operational excellence, brand standards execution, and restaurant capability development across an assigned portfolio of approximately 50 restaurants.

Essential Position Responsibilities

  • Conduct structured operations visits (4–8 hours each) to assigned restaurants on the approved cadence

  • Assess restaurant performance across BOH operations, FOH hospitality, food quality, food safety, and brand standards during each visit using the official Slim Chickens ops assessment

  • Develop and deliver written improvement plans for all locations following each visit, with clear priorities, timelines, and accountability checkpoints

  • Track and report visit scores, trends, and action plan progress to the Field Business Leader on a weekly basis; flag at-risk locations proactively

  • Identify recurring operational patterns across the sub-region and surface systemic recommendations to the Field Business Leader for escalation or system-wide consideration

  • Validate successful implementation of new menu items, LTOs, system-wide programs, and brand initiatives at the restaurant level during each visit

  • Document all visit observations, scores, action items, and follow-up outcomes in the designated field operations tracking platform

  • Support new restaurant openings by participating in pre-opening walkthroughs, training support, and initial post-opening visits within assigned territory

  • Provide timely, candid, and constructive coaching feedback to GMs, operators, and franchisee principals; recognize and celebrate progress and improvement

  • Adhere to Slim Chickens’ policies and uphold the highest professional standards across all franchisee, GM, and team member interactions

  • Participate in field team huddles, regional planning sessions, and all-hands calls as scheduled by the Field Business Leader

Slim Chickens Systems Principles and Objectives

  • Has a thorough understanding of Slim Chickens' established operating systems (e.g., quality, security, office environment, company policies, safety)
  • Performs other duties as necessary in support of business objectives

Physical Activities

  • Primarily in the field of restaurant environments inside operating
  • Requires standing for extended periods, navigating BOH and FOH areas, and entering information on a computer or mobile device
  • May require presenting information to small groups including GMs, operators, and franchisee teams

Travel

  • Significant travel required within assigned sub-region, including regular driving and occasional overnight stays
  • Travel is primarily domestic - Fayetteville, NC, Denver, CO, Austin, TX, Charlotte, NC

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account
  • 401(k)
  • Parental Leave
  • Pet Insurance
  • Paid time off
  • Life Insurance
  • Tuition reimbursement
  • Adoptive Assistance

Qualifications

  • Extensive sub-regional travel with regular driving and periodic overnight stays required
  • Valid driver’s license and clean driving record
  • High-energy, restaurant-level coach who is passionate about developing people, executing standards, and delivering measurable operational results
  • Demonstrated ability to observe, diagnose, and coach to specific operational gaps at the unit level
  • Strong interpersonal and relationship-building skills; able to establish trust quickly with GMs and operators across diverse franchise groups
  • Exceptional written and verbal communication skills, including the ability to write clear, actionable improvement plans and deliver candid coaching conversations
  • Highly organized and self-disciplined; able to manage a portfolio of 50 restaurants independently with consistent follow-through
  • Professionalism and tact in all franchisees, GM, and team member interactions
  • Technical Experience: Microsoft Office Suite; proficiency with restaurant operations platforms, visit scoring tools, and field reporting dashboards
  • Ability to quickly learn new systems used across a variety of franchise restaurant environments
  • Industry Experience: Minimum of 2 years of restaurant operations experience, experience as a multi-unit or above-restaurant leadership role is preferred (e.g., Area Manager, District Manager, or equivalent)
  • QSR or fast-casual experience strongly preferred
  • Minimum Education: Bachelor’s degree in Business, Hospitality, or a related field is preferred; or equivalent combination of education and restaurant operations experience
  • Preferred Education: Coursework or certifications in coaching, leadership development, or restaurant management

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