Franchise Business Coach (Northeast Region)

Responsibilities

• Build a culture that embraces our mantra “Nourish Every Moment.” Our brand standards rely on a strong customer experience and ensure that every customer is being treated with passion from the time they enter the establishment to the moment they leave
• Build relationships with our franchisees and provide ongoing operations and business support
• Direct ownership on franchisee operations success measured through operating standards, guest experience and audit performance
• Drive results through others by influencing, gaining alignment and effectively facilitating training moments in store
• Work with our Training and Development team to assist on ensuring franchisees are set up for success and capturing all important details to running their own business
• Conduct store audits on a regular cadence and provide both on the spot and detailed feedback and action plans
• Strive for an atmosphere where individuals, both internally and externally, motivate themselves to reach mutually beneficial goals
• Provide routine updates on franchisee performance and act as a key crisis management support in terms of flagging critical franchisee issues that may range from operational issues, compliance challenges, negative feedback or health violations

Requirements

• Must have 5+ years of prior restaurant experience with 3+ years of multi-unit management
• Strong communication skills that engage franchisees while still being able to provide negative feedback and actionable next steps
• A strong understanding of operating and management standards that apply to the restaurant industry
• Be comfortable with “rolling up the sleeves” mentality and supporting the broader operations team to ensure business success
• Ability to identify the root cause of store operations and people opportunities and move quickly to improve performance
• Proven ability to build positive relationships both internally and externally while also being able to maintain accountability and Toastique standards
• Demonstrated management of applicable restaurant regulatory areas, Including: employee safety; HAACP; food safety

Benefits & Travel

• Expected travel: 75%
• Remote: role is remote but individual is expected to be in restaurant 3-4 days a week and live in Philadelphia (or the North East region)
• Benefits options such as health insurance, dental, vision
• Opportunities for professional growth and development