Franchise Account Manager

Scope

The Franchise Account Manager is responsible for owning and managing key franchise relationships across all levels while driving execution of programs for sustained account growth.

Key Result Areas

• Relationship management including traveling to see customers and attend shows
• Program implementation
• Pricing and margin oversight
• Messaging and promotions
• Forecasting and purchasing collaboration
• Order tracking
• Reporting and performance analytics

Principal Responsibilities

• Serve as the primary point of contact for assigned franchise partners at the group, and individual club levels.
• Ensure regular and proactive communication across all stakeholder levels within the franchise network.
• Lead the execution of key business initiatives and merchandising programs across all levels of the franchise.
• Partner with cross-functional teams and franchise stakeholders to ensure on-time, successful rollouts.
• Provide training, tools, and follow-up support to ensure program compliance and success.
• Monitor and manage pricing strategies across accounts to ensure alignment with margin goals and contractual terms.
• Identify discrepancies or margin risks and implement corrective actions when needed.
• Oversee execution of account-specific marketing initiatives, seasonal campaigns, and promotional calendars.
• Liaise with accounts payable to ensure timely billing, co-op usage, and promo fund reconciliation.
• Maintain accurate sales forecasts and inventory planning in coordination with internal purchasing and supply chain teams.
• Provide franchise partners with product availability updates, lead times, and order planning recommendations.
• Identify growth opportunities and recommend tailored solutions to increase account performance.

Working Relationships

• Accounts Receivable
• Buyers
• Customer Service
• Sales
• Marketing

Benefits

• Medical, dental and life insurance coverage after 60 days of employment
• 401(k) with an employer match after one year of service
• Employee Stock Ownership Plan after one year of service
• Paid holidays and generous paid time off
• At Cost Employee Purchase Program
• College Scholarship opportunities for employees’ dependents
• Career opportunities with a growing company
• And more!