Franchise Account Executive - Remote EST (North Carolina)

Who We Are

At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're also a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. Lastly, we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Road into Service Day to volunteer
• Tuition reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Job Summary

We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful.

Responsibilities

• Partner with your outside counterparts to engage, support, and grow the customer base in your shared territory
• Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes
• Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible
• Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses
• Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements
• Coach our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support

Requirements

• 3-5 years of related sales and/or account management experience
• Strong understanding of online technologies and proficiency in Google Suite offerings
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
• Excellent oral and written communication skills, with a focus on customer service
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
• Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month

Nice to Have

• Experience with Salesforce
• Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Residence within the assigned territory is highly preferred