Franchise Account Executive - Remote EST

The ideal candidate will live in the EST time zone.

About the role

We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory.

Responsibilities

• You will be strategic, collaborative, results-driven, and customer obsessed.
• You will take ownership of initiatives and analyze options to determine the best course of action.
• You will serve as a central point of contact between internal and external resources, fostering collaboration and ensuring a shared understanding among stakeholders.
• You will monitor and measure performance, intervening and resolving issues that impact performance and customer satisfaction whenever possible.
• You will listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and grow our collective businesses.
• You will work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
• You will provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Requirements

• 3-5 years of related sales and/or account management experience.
• A strong understanding of online technologies and proficiency in Google Suite offerings.
• A proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills – capable of handling multiple demands at any given time.
• Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

Nice to have

• Experience with Salesforce.
• Bachelor's Degree.
• Experience with DOMO or other data analysis tools.
• Residence within the assigned territory is highly preferred.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave (US).
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
• Roads Employee Assistance Program.
• Employer paid Leap into Service Day to volunteer.
• Tuition Reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.

Compensation Range

Annual Salary: $55,000.00 - $60,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.)
Bonus Range: Target Bonus Range: $2,500.00 - $30,000.00