Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Participate in the truck un-load and stocking processes to ensure compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and Company programs to maintain a safe environment.
• Assist with Omni channel processes.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Skills

• Customer service skills.
• Team leadership.
• Problem-solving abilities.
• Inventory management.
• Customer relationship management.

Benefits

At Michaels, we offer a comprehensive benefits package including health insurance, paid time off, tuition assistance, and employee discounts.

Pay

Total Base Pay Range: $19.75 - $24.10

Schedule

Work hours include nights, weekends, and early mornings.