Frame Manager Full Time

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs and ensure they meet their goals.
• Review sales and production workload, build plans, and manage sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Participate in the truck un-load and stocking processes to ensure compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and Company programs to maintain a safe environment.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with Omni-channel processes.

Requirements

Basic computer skills. Previous custom framing experience preferred. Retail management experience and previous leadership experience with a sales team are preferred.

Qualifications

Ability to move throughout the store, lift heavy boxes and frames, and access high shelves by ladder or similar equipment.

Skills

Customer service skills, problem-solving abilities, teamwork, and leadership.

Benefits

Details about benefits are available upon request.

Pay

Total Base Pay Range: $14.00 - $17.50

Schedule

Work hours include nights, weekends, and early mornings.