Fractional Associate Director, Member Success Academic

Engagement Overview

E3n is seeking a contract professional to support the execution of its member success academic portfolio for member schools in the U.S. This work focuses on driving member engagement through member renewal and upselling E3n’s membership, products, and services. This is a project-based, outcome-driven engagement supporting the Member Success Team.

Scope of Services

• Serve as the primary relationship lead for a portfolio of member schools focused on achievement products. Build strong relationships with heads of school, academic deans, curriculum leaders, division directors and student support teams. Ensure members remain engaged with E3n’s assessment and data tools.

• Serve as strategic advisor to a portfolio of high priority academic member institutions, ensuring sustained engagement with E3n assessments, data tools, and professional learning opportunities.

• Guide member schools in interpreting assessment data and understanding patterns across cohorts and programs. Help schools connect assessment insights with instructional planning and academic strategy. Support schools in using E3n data platforms to inform decision-making.

• Monitor member engagement with E3n academic tools and services. Maintain accurate records of member interactions and engagement in Salesforce. Track member product usage and flag notable changes in engagement or participation patterns. Identify opportunities to deepen utilization and expand engagement with E3n resources. Gather feedback from members to improve products and services.

• Responsible for the upsell of membership from Associate to Full, and support potential product upsell opportunities as they are defined.

• Partner with Product, Research, Sales, and Marketing teams to ensure member insights inform product development and strategy. Share insights from member schools regarding emerging needs and challenges. Deliver thought leadership for academic leaders through webinars, workshops, and conference sessions. Support the development of communities of practice focused on assessment, data use, and student success.

Key Outcomes

• Achieve sustained assessment and tool adoption and retention across the assigned portfolio of academic member organizations.
• Enable member schools to effectively translate assessment insights into actionable instructional planning and data-driven academic strategies.
• Proactively manage the member lifecycle to deepen product utilization, identify upsell opportunities, and secure long-term institutional loyalty.
• Serve as a strategic bridge between member schools and internal teams, translating field insights into product innovation while establishing E3n as a premier voice in academic success.