Fountain Worker-Starbucks-Steady Extra (The Vanderpump Hotel LV)

Responsibilities

• Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Accurately inputs all orders into the POS terminal.
• Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Makes drinks to order in accordance with established recipes and time guidelines.
• Delivers products to customers in a timely manner.
• Maintains high levels of customer service at all times.
• Thanks guests for their patronage.
• Maintains appropriate level of stock items in area.
• Aids in maintaining display cases and pastry par levels.
• Keeps designated working areas clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
• Aids all co-workers as needed.
• Assists in getting food products to customers.
• Aids in training new Fountain Counter Persons and new Management staff during their training period.
• Responsible for periodic cleaning tasks assigned by Management.
• Solves guest complaints expeditiously and informs Management of the complaints.
• Prepares or serves menu items, such as sandwiches or salads.

Qualifications

• Must be 21 years of age or older.
• Must have 6 months’ previous cash handling experience.
• Must have effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Must have attention to detail and accuracy.
• Must have interactions with customers, public and co-workers.
• Must have use of a computer and/or cash register.
• Must have Nevada Food Handler Certification.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

About the Role

The Vanderpump Hotel is the Strip’s first and only, stand-alone boutique hotel and casino. The Vanderpump Hotel features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Vanderpump Hotel redefined the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!”