Fountain Worker - Starbucks Promenade- Full-Time (Flamingo LV)

About Us

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides the perfect opportunity to entertain guests as they stay in over 3,500 rooms and suites, play in our 77,000 square foot casino, and enjoy our 15-acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to guest.
• Accurately inputs all orders into the POS terminal.
• Accurately posts all transactions on the POS terminal, giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Makes drinks to order in accordance with established recipes and time guidelines.
• Delivers product to customer in a timely manner.
• Maintains high levels of customer service at all times.
• Thanks guests for their patronage.
• Maintains appropriate level of stock items in area.
• Assists in maintaining display cases and pastry par levels.
• Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas and condiment areas in accordance with established health and safety standards.
• Assists all co-workers as needed.
• Assists management in getting food product to customers.
• Assists in training new Fountain Counter Persons and new management staff during their training period.
• Responsible for periodic cleaning tasks assigned by management.
• Attends mandatory meetings and training classes as assigned.
• Resolves guest complaints expeditiously and informs management of the complaints.
• Prepares or serves menu items, such as sandwiches or salads.
• Performs basic food preparation and service.

Requirements

• Must have 6 months of previous cash handling experience.
• Effective communication in English, both verbal and written, in a professional manner.
• Must present a neat and professional appearance.
• Attention to detail and accuracy.
• Ability to interact with customers, the public, and co-workers.
• Experience using a computer and/or cash register.

Additional Requirements

• Ability to work in a fast-paced environment and handle multiple tasks under time constraints.
• Must be able to handle a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.