Fountain Worker, Promenade

About the Role

The Fountain Worker is a key member of our team, responsible for crafting and serving a delightful array of beverages, food, treats, and refreshments to our valued customers. This role entails combining excellent customer service with skillful preparation to ensure an enjoyable experience for all guests.

Responsibilities

• Welcome customers with a friendly and positive attitude, providing prompt and courteous service
• Take orders, answer questions about menu items, and make recommendations to enhance the customer experience
• Skillfully prepare and serve a variety of beverages, food, milkshakes, snacks, and other fountain treats
• Ensure consistent quality in drink and dessert preparation, following established recipes and procedures
• Accurately process and fulfill customer orders, paying attention to special requests or dietary restrictions
• Maintain a clean and organized workspace, including the fountain area, countertops, equipment, and utensils
• Adhere to food safety and hygiene standards to ensure a safe and sanitary environment
• Handle cash transactions, process payments, and use the Point of Sale (POS) system effectively
• Provide accurate change and receipts to customers
• Promote daily specials, new menu items, or promotions to encourage customers to try a variety of offerings
• Familiarize yourself with the menu, ingredients, and preparation techniques to confidently assist customers and answer inquiries
• Efficiently manage multiple orders, ensuring timely preparation and serving
• Ensure that the fountain area, display cases, and seating areas are well-maintained and visually appealing
• Collaborate with colleagues and supervisors to ensure smooth operations and excellent customer service
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and food safety, sanitation, proper chemical usage, fire procedures

Requirements

• Must be at least 21 years of age
• High school diploma or equivalent required
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
• 6 months previous cash handling experience
• Effective communication in English, both verbal and written, in a professional manner
• Basic math skills for processing payments and making change
• Attention to detail in order preparation and presentation
• Food safety and hygiene knowledge, including proper sanitation practices
• Positive attitude, self-motivated, energetic, and willing to learn
• Professionally groomed in a manner consistent with Company appearance standards
• Basic computer skills and experience with InfoGenesis preferred
• Ability to multitask
• Ability to work as part of a team in a high-volume environment
• Ability to perform a variety of job responsibilities with extreme care, concern, and detail
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

Physical Demands

• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls
• Frequently required to reach with hands and arms and talk or hear
• Specific vision abilities required include close vision and peripheral vision
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Work Environment

• The noise level in the work environment is usually moderate
• May be exposed to an environment containing unrestricted secondhand tobacco smoke