Founding Product Manager

About the role

We are seeking a Founding Product Manager to lead product discovery, roadmap development, and customer implementation for Hyperscale. This role involves deep product and engineering expertise, with a focus on using AI to automate traditional PM functions.

Responsibilities

• Travel on-site with the customer pod to conduct workflow discovery with dispatchers, drivers, and operations teams
• Mine customer conversations for product insights and unmet needs
• Convert field learnings into a clear, prioritized roadmap that engineering can build against
• Advocate for the roadmap internally and make the case for what to build next and why
• Write product specs that give engineers exactly what they need without over-engineering the process
• Run ongoing meetings with customers to update them on implementation progress and product developments
• Iterate directly with customers on specific features: scope, validate, and refine in real time
• Manage the customer relationship from post-sale through go-live and expansion
• Identify gaps between what customers need and what the product currently does, and close them quickly
• Work closely with the Sales Engineer and Account Executive as part of a coordinated customer pod
• Partner with engineering to scope builds, set timelines, and unblock delivery
• Bring the voice of the customer into every product and engineering discussion
• Define the go-to-market motion as we scale from a handful of marquee customers to a repeatable sales process
• Build the AI workflows that automate and scale the PM function

What success looks like (first 90 days)

• A working roadmap that reflects real customer needs and has buy-in from engineering
• Running customer implementation meetings independently with minimal founder involvement
• At least one feature shipped that came directly from something you heard in the field
• Engineering and sales both trust you as the connective tissue between them and the customer

Who you are

• Started as a software engineer and transitioned into product: you bring real engineering depth, not just technical familiarity
• Actively thinks about how to use AI to automate the PM function itself, not just the products you build
• 5+ years of experience across engineering and product, including 2+ in a product management role, ideally including time at an early-stage company
• Founding PM mentality: you write specs AND take customer calls AND figure out what nobody told you to do
• Highly comfortable talking to customers, including non-technical operators and executives
• Strong product intuition: you can walk out of a customer conversation with a clear point of view on what to build
• Technical enough to work credibly with engineers and understand integration complexity
• Low ego and high adaptability: you do not need a defined process to be effective
• Willing and excited to travel on-site to customer locations
• Ready to reshape what you do and how you do it as AI redefines what's possible

Nice to have

• Background in logistics, trucking, fleet management, or supply chain software (Samsara, Motive, Flexport, or similar)
• Familiarity with TMS platforms (McLeod, TMW, Omnitracs), ELD systems, or dispatch software
• Prior experience with AI/ML products, especially conversational AI or agent-based systems
• Experience in professional services, implementation, or customer success engineering