Founding Forward Deployed Engineer

About the role

This is a rare opportunity to be our first technical hire on the ground in the US, sitting at the front line of every customer deployment.

You’ll work directly with the founders, the sales team, and our customers to get fleets live on Dayjob: integrating their existing systems, tuning the optimization model so plans hold up against reality, and feeding what you learn back into the product.

This is not a back-office engineering role - you’ll be where the software meets the operation, owning the technical success of our US customers end-to-end.

What You’ll Work On

• Owning the optimisation model settings for our US customers - speed factors, service times, depot and tip times, zones, vehicle types, and time-window constraints - and validating them against real GPS and job-completion data.
• S supporting sales by setting up and tuning the model for demos, trials, and proofs of concept, so prospects see plans that reflect how their fleet really runs.
• Integrating customers’ legacy ERP, job-management systems and vehicle telematics with Dayjob, on-site - mapping data, designing the flows, and building the connections.
• Acting as first-line technical support for your customers: triaging issues, diagnosing whether the problem is data, settings, or platform, and escalating cleanly to engineering.
• Gathering customer requirements and translating them into clear input for product and engineering.
• Writing SQL and building reports (e.g. in Metabase) on fleet performance, utilisation, and plan quality.

Who You Are

• A strong technical generalist who is happy being the person a customer relies on, in messy real-world environments.
• You likely have: 3+ years in a technical, customer-facing role (forward deployed / solutions / integration / implementation engineering or similar).
• Strong SQL - you can write your own queries against a non-trivial schema and read the results critically.
• Experience integrating systems, ideally including legacy or ERP-style platforms with imperfect data (APIs, file-based pipelines, data mapping).
• Comfort working with messy operational data and edge-case-heavy workflows.
• Clear communication with non-technical operators, and a willingness to travel to US customer sites.
• An ownership mindset - you diagnose root causes, follow through, and keep customers unblocked.

Bonus

• If You’ve Worked On:
• Contributing to a production codebase where it helps a deployment land.
• Internal tooling and back-office apps (e.g. Retool).
• Logistics, fleet management, routing/VRP, or the waste and recycling sector.
• Optimisation- or scheduling-adjacent products, and a sense of what makes a plan good or bad.

What We Offer

• Competitive salary
• Meaningful equity
• 25 days holiday + your birthday off
• Flexible working, on the ground with US customers
• Learning & development budget

Want to be the person who turns our software into live operations across the US?

We’d love to hear from you.