Founding Customer Success Manager - US - AI health-tech

About the role

At voize, we believe the greatest gift to frontline workers is time – time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of their time. We don’t replace humans – we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 150,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast‑growing team, we combine first‑in‑class technology with meaningful social impact, offering you the chance to tackle challenges, grow quickly, and make a real impact that gives frontline workers more time for people.

Responsibilities

Win big and shape the enterprise landscape! As our Founding Account Executive – US (NYC‑based), you’ll lead the charge in acquiring and closing strategic enterprise deals. You’ll navigate complex sales cycles, manage multi‑stakeholder relationships, and build pipeline from scratch. You’ll run enterprise sales cycles with skilled nursing facility (SNF) operators and close the first paid pilots and rollouts. This is a rare opportunity to own a new market end‑to‑end, report directly to our CEO, and help shape the narrative that will unlock our next stage of growth.

• Strategic acquisition: Identify and engage with enterprise‑level prospects, navigating long sales cycles with multiple decision‑makers.
• Relationship management: Build and maintain executive‑level relationships, becoming a trusted advisor.
• Complex negotiations: Lead high‑stakes negotiations, managing legal and procurement processes to successful closures.
• Tailored solutions: Collaborate with our product and tech teams to deliver customized solutions for enterprise clients.
• Market leadership: Identify strategic opportunities and contribute to voize's go‑to‑market strategy for the US.
• Cross‑functional teamwork: Work closely with marketing, product, and customer success teams to shape our enterprise sales approach.

Skills and Requirements

• 5+ years of enterprise B2B SaaS sales experience, with a track record of closing complex deals in the $100k‑$2M+ ACV range
• Proven ability to generate your own pipeline (outbound/events) and thrive without heavy enablement, brand pull, or SDR support
• A true builder mindset: you create structure from ambiguity and take ownership when there is no playbook yet
• Strong executive presence and credibility with C‑level and senior stakeholders in procurement‑heavy environments
• High energy and an engaging personality – you leave people excited to work with you, every single time

Benefits

• Generous vacation: 20 vacation days, 10 sick days, public holidays
• Comprehensive medical, dental, and vision plan
• Short‑term & long‑term disability insurance and life insurance
• 401(k) retirement plan
• Stock options – become a co‑creator of our success
• Open, collaborative culture with regular team events from our New York Hub