Founding Customer Success Manager (Sales Enablement Team)

About the role

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and bestselling book, Cold Calling Sucks (And That's Why It Works). And as the Enablement Customer Success Manager, you’ll help world class sales organizations get to President’s Club via our enablement program that teaches reps everything from cold calling to discovery to negotiation.

Responsibilities

• You’ll guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close every sales skill gap from cold calling to close.
• You’ll support enablement leads and frontline managers by teaching them the frameworks, helping them apply them in the real world, and coaching through roadblocks so the training actually sticks.
• You’ll run QBRs, quantify customer results, and identify opportunities to expand customers in partnership with sales.
• You’ll help us build the enablement program 0:1 including everything from designing the customer lifecycle to the training program itself.

Requirements

If you want responsibility and ownership on day 1... you’ll be right at home joining our scrappy team of 10. If you love building relationships and helping people solve real problems... we push the envelope on world-class customer experience. If you want to help build a new revenue line inside the #1 sales media company... you’ll touch more parts of the business than you would in a traditional corporate CSM job.

Qualifications

• You’ll nail this job if… You geek out about the craft of sales and love to teach others the game.
• You’ve got executive presence to level with a senior sales leader and get them to commit to changing behavior with their reps.
• You’re comfortable in early stage ambiguity where you’ll be responsible for building the customer journey and influencing the product roadmap.

Skills

• You’re a student of the game of sales.
• You have sales/CS/enablement experience.

Benefits

Hybrid in New York (3 days in office)
Compensation Range: $105-145k (commensurate with experience)

Pay

$105-145k (commensurate with experience)

Schedule

Hybrid in New York (3 days in office)