Founding Customer Success Manager

About the Role

We've shipped a product founders love, with nearly 2,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone to own what happens after they sign, and to get them there: migrated, live, and growing. This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further.

You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month. You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it's a seat you build a function or a career on. You'll report to the Head of Customer Success and work daily with sales, product, and engineering.

Responsibilities

• Own our most important customers from the moment they sign, ensuring they get value and grow
• Migrate customers onto Lightfield and get their business running on it quickly
• Build workflows and automations in the product to replace manual work
• Drive adoption across the whole team, making Lightfield their daily work hub
• Identify opportunities for customers to get more from the platform and grow their accounts
• Work closely with engineers to build solutions alongside customers

Requirements

• 4+ years in customer success, account management, or solutions consulting at a technical B2B product
• Experience owning accounts from onboarding through expansion, with measurable growth results
• Hands-on experience building automations, workflows, and integrations for customers
• Proven ability to turn around stalled or underused accounts
• Skill in engaging founders and VPs as peers, understanding their business goals
• Ability to teach customers effectively, enabling them to outgrow dependency on you
• Willingness to be the first dedicated customer success hire, shaping the function's growth

Qualifications

• Bonus: Experience with consumption or usage-based pricing models

Benefits

• Competitive salary
• Meaningful early equity
• Health insurance (medical, dental, vision)
• 3 weeks of PTO
• 11 paid company holidays + winter holiday break
• 3 months of paid family leave
• Wednesdays work from home
• Regular team dinners, events, offsites, and retreats
• 401k plan
• Commuter and lunch stipend

Pay

Compensation Range: $155K - $175K