Founding Customer Success Manager

Responsibilities

• Lead the end-to-end onboarding for new customers, from kickoff through successful go-live.
• Map customer workflows, document requirements, and translate operational complexity into clear automation specs.
• Configure and deploy Clicks AI agents for each customer's specific use case.
• Work directly with customers to build, test, and refine automation workflows.
• Identify edge cases and failure modes in production and drive resolution with the engineering team.
• Iterate rapidly based on customer feedback to improve automation accuracy and reliability.
• Build detailed ROI models quantifying cost savings and efficiency gains vs. the customer's prior outsourced or manual operations.
• Track and report on key metrics across each deployment: automation rates, error rates, cost per transaction, and headcount impact.
• Prepare and present business reviews that demonstrate value to economic buyers and justify contract renewals and expansions.
• Translate operational data into compelling narratives that resonate with both finance and operations stakeholders.
• Be the primary point of contact for each account, available async (Slack, email) and live (calls, working sessions).
• Translate customer feedback into actionable product input for the engineering team.
• Build playbooks, templates, and documentation to scale onboarding as we grow.

Requirements

• 2-3 years in consulting, account management, customer success, or a similar client-facing role.
• Degree in Computer Science, Mathematics, Physics, Engineering, or a related quantitative field.
• Strong analytical skills: you can build ROI models, interpret operational data, and present business cases to senior stakeholders.
• Genuine obsession with AI and how it is reshaping the way large organizations operate.
• Excellent communicator: you distill complexity into clear, compelling narratives for both technical and non-technical audiences.
• Comfortable with ambiguity and energized by building from scratch.
• Experience in management consulting, particularly in operations, transformation, or cost reduction engagements.
• Prior exposure to enterprise back-office functions: revenue cycle, finance ops, HR, or shared services.
• Familiarity with workflow automation tools, RPA platforms, or AI agent products.
• Background working with companies that have significant outsourcing or offshore operations spend.

Qualifications

Salary $100,000 - $180,000 depending on experience. Equity 0.25% - 1.00%. Meaningful ownership in a well-funded, fast-growing company. Location San Francisco. Office-first: we work side by side and move fast. Investors Backed by Y Combinator, 20VC, Fly Ventures, and Yellow. Upside Founding team member. You'll shape how we implement, what we build, and how we scale.