Founding Customer Success Manager ($100k-$220k + Equity) at Movo AI

About the role

Join Movo AI as our founding Customer Success Manager to build the customer function from scratch. You will own the end-to-end post-sale journey—from onboarding and use-case consulting to driving renewals and expansion.

Responsibilities

• Own the full-stack customer journey, including onboarding new SMB clients, consulting on specific voice AI use cases, and ensuring deep product adoption.
• Manage end-to-end commercial conversations, including building the renewal engine and identifying expansion opportunities to drive net revenue retention.
• Partner cross-functionally with Product and GTM teams to relay customer feedback, influence the roadmap, and build scalable customer success playbooks.

Requirements

• Proven experience as an early hire or high-performing operator at a growth-stage SaaS company (e.g., Clay, Gong, Attentive) or vertical SaaS leader (e.g., Toast, ServiceTitan).
• Exceptional commercial instincts with a track record of owning expansions, renewals, and consultative sales processes for non-technical buyers.
• A builder's mindset with a history of scrappy execution, potentially as a former founder or a founding team member at a YC-backed startup.

Qualifications

• Strong communication and interpersonal skills.
• Experience with CRM tools and customer relationship management.
• Ability to work independently and manage multiple priorities.

Skills

• Customer success management experience.
• Consultative selling skills.
• Experience with voice AI technologies.

Benefits

• A competitive salary range of $100k-$220k plus equity.
• Opportunity to shape the future of voice AI for small businesses.
• Flexible work arrangements to support a balanced life.

Pay

$100k-$220k + Equity

Schedule

Full-time