Founding Customer Success Lead at early-stage vertical AI startup

The Founding Customer Success Lead position is a high-impact, NYC-based role for an entrepreneurial operator who thrives on solving problems for non-technical SMB owners. This is a high-growth potential role within a well-funded startup already gaining traction with real-world SMB customers. The opportunity to work at the forefront of voice AI, solving tangible automation problems for passionate small business owners is a unique selling point.

Responsibilities

• Own the end-to-end customer journey, from initial onboarding to ongoing relationship management and retention.
• Act as the internal voice of the customer, partnering with founders to influence the product roadmap based on user feedback.
• Develop scalable processes and documentation to transition from manual support to a structured customer success function.

Requirements

• A hungry, smart generalist with experience serving SMB operators like fitness studios, academies, or childcare centers.
• Strong entrepreneurial drive and interest in AI, likely with a background in consulting, finance, or early-stage startups.
• Excellent communication skills and the ability to build trust with non-technical business owners through empathy and persistence.

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Not specified

Pay

• Not Disclosed

Schedule

• Not specified

Company Description

An early-stage vertical AI startup.