Founding AI Deployment Lead - US Market

About the Role

Vocca builds AI voice agents that run the front desk for medical practices: answering calls, booking and rescheduling appointments, and freeing up staff to focus on care. We're hiring a founding operator to own deployment end-to-end in the US, starting fully hands-on, then building and leading the US deployment team. You’ll report directly to the CEO and shape the future of how patients and doctors connect.

Responsibilities

• Deploy and implement clients (hands-on first): Configure and bring signed accounts into production (setup, integrations, go-live), owning time-to-go-live and a high success rate.
• Own the post-sale ("everything but sales"): Handle success and account management for the first US accounts, driving retention and satisfaction while keeping the AE focused on hunting.
• Build the playbook and the team: Write the US ops/implementation playbook, then hire, structure, and manage the deployment team (~6-8 people by the end of 2027).
• Close the product loop: Bring sharp, field-driven product feedback back to the product team.

Expected Outcomes

• At 3 months: Achieve deep product mastery, configure and bring centers live independently, absorb deployment volume (~50 centers/month) with stable time-to-go-live, and develop a v1 onboarding/config playbook.
• At 6 months: Stabilize deployment capacity, finalize playbook v1, hire and ramp the first 2-3 deployers, and establish a product-feedback loop from the field.
• At 12 months: Deploy ~$6M ARR across US accounts, build and manage a team of ~6-8 deployers with clear role splits, and create a replicable US ops function that scales with sales.

Requirements

• 6+ years in fast-scaling tech, with autonomous experience in a startup or scale-up (or founding one).
• Deeply hands-on and technical: you think in systems and numbers, have built/tinkered with config, integrations, automation, or no-code, and can own product configuration end-to-end without engineering support.
• Strong commercial energy: credible with both directors and IT, able to lead a room, and communicate effectively.
• Founder mentality: high energy, low maintenance, resourceful, and capable of thriving in ambiguity.
• Leadership: ability to hire, structure, and grow a team as the function scales.
• Product acumen: translate field observations into actionable product feedback.

Nice to have: Experience in healthcare or with EMRs; prior people management.

What This Role Is NOT For

• Those who need a well-defined environment or struggle with ambiguity.
• Pure engineers who avoid customer interaction or strategists who prefer slides over hands-on work.
• Candidates who want to manage from day one (this role is hands-on first, team-building after 1-2 months).

Benefits

• A founding role in Vocca’s US launch, owning an entire function from scratch.
• Direct exposure to the CEO and founding team.
• Path from individual contributor to leader of the US deployment org.
• Steep learning curve across deployment, product, and team-building in a high-growth AI company.
• Entrepreneurial adventure with a supportive, high-energy, execution-focused team.
• Real responsibilities from day one in a fast-growing market (healthcare automation, voice AI).

Pay

$200k–$300k OTE, plus founding-team equity.

Schedule

Based in New York, ~3 days/week in the office.