Foundation Specialist

Contract role (6 months with possibility of extension) managed by Kelly OCG.

Location

Remote, U.S.-based from an approved work location within 100 miles of Columbus, OH; Orlando, FL; or Kansas City, MO.

Pay

$27 to $33 per hour.

Work Location & Training

Fully remote with no regular on-site work. Initial training and onboarding may require up to one week of travel, communicated in advance.

Remote Work & Compliance Requirements

• Maintain a dedicated, distraction-free remote workspace with a closing door, separated from common living areas.
• High-speed, reliable internet connection required.
• Ensure privacy for all phone conversations involving Protected Health Information (PHI) and prevent unauthorized screen visibility.
• All work must be conducted exclusively through the corporate VPN; local data downloads, unapproved caching, or local tokenization of sensitive records are strictly prohibited.
• Full compliance with HIPAA, Sensitive Personal Information (SPI) consent governance, and all regional data privacy laws is mandatory.

About the Role

The Foundation Specialist evaluates patient eligibility for foundation program support and coordinates shipments of products to patients within program guidelines. This is an individual contributor role reporting to a senior supervisor.

Responsibilities

• Learn and apply aspects of reimbursement including benefit investigations, payer policies, and applicable regulatory and administrative rules.
• Exhibit exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively in both written and verbal formats.
• Solve problems under pressure, prioritize tasks, and provide excellent customer service.
• Work collaboratively within a team, responsibly delegate next steps, and demonstrate effective leadership.
• Follow written Standard Operating Procedures, manage change, apply technical expertise, and focus on achieving results while ensuring effective communication and teamwork.
• Support program awareness activities as needed, including sharing approved information about foundation resources, processes, and patient support pathways.
• Be prepared for periodic mandatory overtime, including weekends, during peak referral seasons or unexpected surges.

Qualifications

• Bachelor’s degree preferred; minimum of three years reimbursement experience preferred.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
• Retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.