Foundation Specialist

Contract role (6 months with possibility of extension) through Kelly OCG, a managed service provider. Remote, U.S.-based position; must be within 100 miles of Columbus, OH; Orlando, FL; or Kansas City, MO.

About the role

The Foundation Specialist evaluates patient eligibility for foundation program support and coordinates shipments of products to patients within program guidelines. This is an individual-contributor role reporting to a senior supervisor.

Responsibilities

• Learn and apply aspects of reimbursement including benefit investigations, payer policies, and applicable regulatory and administrative rules.
• Exhibit exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively in both written and verbal formats.
• Solve problems under pressure, prioritize tasks, and provide excellent customer service.
• Work collaboratively within a team, delegate next steps responsibly, and demonstrate effective leadership.
• Follow written Standard Operating Procedures, manage change, apply technical expertise, and focus on achieving results while ensuring effective communication and teamwork.
• Support program awareness activities as needed, including sharing approved information about foundation resources, processes, and patient support pathways through various communication methods.
• Be prepared for periodic mandatory overtime, including weekends, during peak referral seasons or unexpected surges.

Requirements

• Bachelor’s degree preferred; minimum of three years reimbursement experience preferred.
• Maintain a dedicated, distraction-free remote workspace with a closing door, separated from common living areas.
• High-speed, reliable internet connection required for all job duties.
• Ensure all phone conversations involving Protected Health Information (PHI) are private and that computer screens are not visible to unauthorized individuals.
• All work must be conducted exclusively through the corporate VPN; local data downloads, unapproved caching, or local tokenization of sensitive records is strictly prohibited.
• Full compliance with HIPAA, Sensitive Personal Information (SPI) consent governance, and all regional data privacy laws is required at all times.
• Initial training and onboarding may require up to one week of travel, which will be communicated in advance.

Pay

$27 to $33 per hour.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
• Retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.