Foster Care Case Manager

About the role

The Foster Care Case Manager at StepStone Family & Youth Services is a key position that requires a deep understanding of trauma-informed care and a commitment to supporting children and families in the foster care system.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and consults with Director of Clinical Management to determine the Company's ability to meet their needs.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork.
• Oversees, directs, and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization, and specific reimbursement procedures.
• Presents company’s services, interprets potential reimbursement options, and negotiates reimbursement levels with third party payers.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community.
• Affords assistance in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers.
• Contacts identified referral sources and seeks referrals as appropriate.
• Records outcome of calls and keeps the SAR informed.
• Marks satisfaction levels of referral sources, tracks/reports on conversion ratios, and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements, and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Two years of experience with case management or related discipline.
• Ability to communicate both verbally and in writing.

Benefits

Competitive salary
Medical, dental, and vision insurance
Generous paid time off and holidays
Company paid basic life and AD&D Insurance
Health insurance
Dental & Vision
Health Savings Account
401(k) Retirement Plan
Leadership opportunity with program impact
Supportive multidisciplinary team environment
Opportunities for professional development