Forward-Deployed Solutions Lead

Responsibilities

• Own client onboarding from kickoff through full operational launch, ensuring timelines, deliverables, data requirements, workflows, and stakeholder responsibilities are clearly defined and executed.
• Serve as the forward-deployed client operator: Work directly with health plan clients to understand their claims data, file formats, operational processes, reporting needs, internal constraints, and recovery goals.
• Translate client needs into internal execution: Convert ambiguous client requirements into clear product, engineering, legal, and operations workflows that can be acted on by internal teams.
• Drive measurable client outcomes: Monitor client performance, recovery volume, operational bottlenecks, implementation progress, and issue resolution to ensure clients are generating meaningful recoveries.
• Create scalable client processes: Develop repeatable playbooks for onboarding, implementation, reporting, client communication, issue escalation, and ongoing account operations.
• Partner cross-functionally: Work closely with product, engineering, legal, operations, and sales to ensure client needs are addressed and field learnings are incorporated into the company’s product and operating model.
• Identify and resolve operational blockers: Diagnose workflow gaps, data issues, process breakdowns, and client-side implementation challenges, then drive solutions to completion.
• Own client communication: Prepare client-facing materials, implementation plans, status updates, executive summaries, reporting decks, and operational documentation.
• Inform product development: Bring structured feedback from client deployments back to the product and engineering teams to help improve automation, reporting, workflows, and scalability.
• Build trust with client stakeholders: Develop strong relationships with executive, operational, technical, and claims stakeholders by being responsive, thoughtful, organized, and solutions-oriented.

Qualifications

• Consulting background strongly preferred, especially in healthcare, operations, technology, implementation, or strategy consulting.
• 2+ years of experience in consulting, healthcare experience is a plus, client operations, implementation, solutions consulting, technical account management, or a similar role.
• Strong analytical and structured problem-solving skills, with the ability to break ambiguous problems into clear workstreams and executable next steps.
• Experience working directly with clients and managing complex stakeholder relationships.
• Comfort working with data, operational workflows, and technical concepts.
• This person does not need to be an engineer, but should be able to work effectively with product and engineering teams.
• Exceptional communication skills and the ability to translate complex operational or technical issues into clear business terms across clients and internal teams.
• High ownership mentality, including willingness to get into the weeds and drive work forward without waiting for perfect instructions.
• Strong attention to detail, especially around implementation timelines, client requirements, data issues, reporting, and operational handoffs.
• Ability to operate in ambiguity and create structure where none exists.
• Healthcare experience preferred, especially with health plans, TPAs, claims operations, payment integrity, subrogation, third-party liability, coordination of benefits, or revenue recovery.
• Previous startup experience strongly preferred.
• Team-first mentality, including being willing to do or oversee whatever is needed to make clients successful.