Forward Deployed Product Manager, AI Labs Foundry Team

About the role

We are hiring a Senior / Principal Forward Deployed Product Manager to help build and deploy Operational Intelligence solutions for clients. This is a role for people who lead with curiosity about how work really happens; who want to spend time in the field observing operations, understanding workflows firsthand, shaping products in real environments, driving adoption, and helping turn new ideas into durable capabilities.

Responsibilities

• Conduct deep, field-based research by embedding with client teams to understand how work actually happens; shadowing operators through shifts, mapping workflows end to end, identifying pain points and workarounds, and surfacing the tacit knowledge that lives in people's heads rather than in documentation
• Synthesize messy field observations into coherent models of how work flows, where real friction exists (versus where people say it exists), and what interventions will survive contact with operational reality
• Design lo-fi prototypes and workflow concepts with process owners in the field; translate what you learned into product artifacts that help teams move quickly from ambiguous problems to usable solutions
• Partner closely with your engineering counterpart to shape product direction, make tradeoffs, and identify where automation, AI, or intelligent tooling fits into a client's operational workflows
• Lead pilot programs with real users, gather structured feedback, and refine products based on what drives adoption and value; catch adoption failures early through ongoing observation, not just dashboards
• Drive research-informed training and enablement that fits users' actual mental models, so new tools are understood, trusted, and used in day-to-day operations
• Measure and communicate business impact by baselining current performance, tracking outcomes, and helping stakeholders understand the value created
• Support successful handoff by building adoption roadmaps, documentation, and internal client capability to sustain and expand usage after deployment
• Contribute deployment learnings back to the platform and methods teams: recurring workflow patterns, missing capabilities, templates that should be codified, approaches that worked and approaches that did not
• Help build and refine service design playbooks, discovery methods, and adoption approaches that other team members can run independently

Qualifications

• 5+ years of experience in product management, UX research, service design, consulting, operations transformation, or a related role with significant client-facing or field-based responsibility
• Demonstrated experience conducting qualitative research in complex operational environments and translating findings into product direction and execution
• Strong synthesis skills; the ability to turn extended field observation into structured models of how work flows, where value is lost, and what interventions will stick
• Track record of driving technology adoption, behavior change, or rollout success with non-technical or frontline user populations
• Strong facilitation, communication, and stakeholder management skills across frontline users, client core teams, and executive audiences
• Experience partnering closely with engineering teams to shape and deliver technology solutions; enough technical fluency to have real conversations about feasibility, architecture, and tradeoffs
• Ability to operate autonomously in fast-paced, ambiguous client environments with minimal supervision
• Experience with pilot program design, phased rollouts, and adoption strategy
• Willingness to travel and embed on-site with clients as needed