Forward Deployed Product Engineer

About the role

We're hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world's largest logistics companies. You'll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you'll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.

This role sits at the intersection of engineering, product, and customer operations. You'll own deployments from initial discovery through production launch. You'll spend time with customers, both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.

Success in this role is measured by outcomes. Can you get systems live, make them reliable, and solve problems in environments you do not fully control? Every deployment teaches us something new about how logistics companies operate. The patterns you uncover become product features. The problems you solve for one customer often become capabilities we ship across the platform.

Responsibilities

• Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
• Design and build integrations between customer systems and Pallet's AI platform.
• Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
• Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
• Own customer deployments end-to-end, from technical discovery through production stability.
• Made pragmatic engineering tradeoffs under real-world constraints and tight timelines.
• Identify recurring implementation patterns and turn them into reusable product capabilities.
• Partner closely with engineering and product teams to shape the roadmap based on customer needs.

Requirements

• 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
• Proven ability to debug complex systems in production.
• Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
• Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
• Experience working directly with customers is a strong plus.

Qualifications

• 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
• Proven ability to debug complex systems in production.
• Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
• Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
• Experience working directly with customers is a strong plus.

Skills

• Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP.
• Database: PostgreSQL.
• LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI.
• Browser Automation: Playwright.
• Frontend: Next.js + React + TypeScript. Hosted on Vercel.
• Observability: Datadog for logging and metrics.

Benefits

• Health, Vision, and Dental benefits.
• Flexible PTO.
• Life Insurance and Accidental Insurance.
• Short-Term Disability Coverage.
• Generous salary and equity for all staff.
• 401k option; helping you save for the future.
• Paid parental leave to support growing families.
• Yearly learning and development stipend.
• Bus commuter benefits for Bay Area employees.
• Uber ride stipend if you ever have to work late in the office.
• Remote office home stipend to get you comfy in your space.
• Daily catered lunches provided.
• Monthly happy hours.
• Annual Company Offsites; our last one was in Palm Springs CA.

Pay

$160,000 - $200,000

Schedule

Full-time / Onsite (5 days/week) / ~25% Travel