Forward Deployed Engineer
About the role
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
Core Responsibilities
Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
Own integrations and automation that embed Smartcat into enterprise systems
Partner cross-functionally to drive adoption, expansion, and long-term success
Pre-Sales Technical Strategy & Value-Map Ownership
Lead pre-sales technical discovery to understand workflows, systems, and success criteria
Own the end-to-end technical execution from demos to value generation
Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
Technical Delivery Ownership & Go-Live Readiness
Serve as the technical lead for customer deployments from discovery through go-live
Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
Maintain implementation discipline — timelines, milestones, risks, and technical documentation
Ensure customer solutions are stable, scalable, and operationally successful
Adoption, Outcomes & Expansion Enablement
Drive post-sale support, enablement, and adoption initiatives
Help quantify outcomes and value realization over time
Identify opportunities to expand workflows, departments, and usage based on technical success
Partner with account teams to validate and support expansion opportunities
Cross-Functional Collaboration & Product Feedback Loop
Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
Submit high-quality bug reports and technical feedback to Engineering and Product
Identify recurring customer needs and workflow gaps to influence roadmap priorities
Act as a liaison to accelerate customer success through internal alignment
Stakeholder Communication & Executive Enablement
Communicate clearly with both technical and executive stakeholders
Translate complex technical concepts into actionable recommendations
Lead technical workshops and implementation sessions
Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities