Forward Deployed Engineer
Phonely · San Francisco, CA · 3 mo ago
On-siteEngineering$110k–$130k/yrFull-time
Job Summary
$110K - $130K salary range, 0.07% - 0.30% bonus, located in San Francisco, CA, US.
About the role
This is an engineering and technical customer support position. You will be writing code, a lot of it, and it will be a lot of work. This role is critical in helping us move faster, stay organized, and execute at the highest level.
Responsibilities
- Build integrations across APIs, webhooks, and internal services to connect customer systems with the platform.
- Develop rapid proof-of-concepts to validate workflows, features, and customer use cases before full-scale implementation.
- Understand the customer's technical environment, constraints, data flows, and operational needs in detail.
- Review, analyze, and translate business and technical requirements into actionable engineering plans.
- Iterate on workflows directly with customers, refining architecture and logic based on real-time feedback.
- Closely monitor customer deployments, system health, and behavioral patterns to proactively identify issues.
- Create automated tests and validation suites to run against the production agent and ensure reliability.
- Partner closely with customer support and core engineering teams to resolve issues, escalate bugs, and share field insights.
- Iterate directly with customers on workflows, refining agent logic, and prompts based on customer feedback.
- Meet with and manage clients. You’ll problem solve with our clients and build out solutions.
Requirements
- 2+ years writing software
- Understanding of LLMs, APIs, Cloud
- Comfortable with understanding technical specifications
- Understanding of good architecture, security practices
- Strong technical and communication skills
- Experience in a customer facing role in a technical manner a plus
Qualifications
- Passionate about AI and voice technology
- Ability to work in a fast-paced, dynamic environment
- Excellent problem-solving and communication skills
- Self-motivated and able to work independently
Benefits
- Flexible work schedule
- Competitive compensation package including base salary and bonus
- Health insurance benefits
- 401(k) retirement plan
- Employee referral program
- Company-sponsored team-building activities
Skills
- Python
- Understanding of LLMs, APIs, Cloud
- Comfortable with understanding technical specifications
- Understanding of good architecture, security practices
- Strong technical and communication skills
Founders
Will Bodewes
Contact
To apply, please send an email to [email protected] with an item from your bucket list and something impressive you've done.
Additional Information
We offer a 15-minute chat with the VP of Engineering, an in-depth technical interview, and a meeting with the CEO as part of the hiring process. There is also a paid working trial period.