Forward Deployed Engineer

Namespace · San Francisco, CA · 3 wk ago

HybridInformation Technology$150k–$220k/yrFull-time

About the role

Work directly with customers to understand their workflows, infrastructure setups, operational and technical challenges
Quickly develop an understanding of new technical environments and independently drive issues and improvements opportunities from investigation through resolution
Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
Act as an extension of our customers' engineering teams, helping them solve complex technical challenges and improve how they build and ship software
Build product improvements, tooling, integrations, and fixes that unblock customer teams, improve developer productivity, and streamline software delivery workflows
Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows, teams, and infrastructure use cases
Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices

Responsibilities

Work directly with customers to understand their workflows, infrastructure setups, operational and technical challenges
Quickly develop an understanding of new technical environments and independently drive issues and improvements opportunities from investigation through resolution
Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
Act as an extension of our customers' engineering teams, helping them solve complex technical challenges and improve how they build and ship software
Build product improvements, tooling, integrations, and fixes that unblock customer teams, improve developer productivity, and streamline software delivery workflows
Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows, teams, and infrastructure use cases
Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices

Requirements

Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
Comfort debugging across modern infrastructure, developer tooling, and application environments
High curiosity and a systematic approach to problem-solving
Strong communication skills and the ability to work directly with technical teams and users
Bias toward execution and comfort operating in fast-moving, ambiguous environments
Customer-oriented mindset with a strong sense of ownership and urgency

Qualifications

Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
Comfort debugging across modern infrastructure, developer tooling, and application environments
High curiosity and a systematic approach to problem-solving
Strong communication skills and the ability to work directly with technical teams and users
Bias toward execution and comfort operating in fast-moving, ambiguous environments
Customer-oriented mindset with a strong sense of ownership and urgency

Skills

Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
Comfort debugging across modern infrastructure, developer tooling, and application environments
High curiosity and a systematic approach to problem-solving
Strong communication skills and the ability to work directly with technical teams and users
Bias toward execution and comfort operating in fast-moving, ambiguous environments
Customer-oriented mindset with a strong sense of ownership and urgency

Benefits

Competitive salary and stock options
Flexible working hours
Market-leading parental leave

Pay

Compensation Range: $150K - $220K

Schedule

Flexible working hours