Forward Deployed Engineer

The Role

Lead technical onboarding of new institutions to the ModernFi platform — from account setup to configuration, testing, and go-live.
Manage infrastructure setup for clients, including provisioning SFTP servers and keypairs with Pulumi.
Collaborate with bank IT teams to configure SSO in Auth0 based on their identity providers.
Career onboarding for third-party digital banking integrations like Q2, serving as the glue between ModernFi, the client, and the partner.
Own and improve our public API documentation — making it easier for clients to integrate and showcasing our engineering-first approach.
Build tooling, dashboards, or internal features (using Python, Retool, etc.) that make your work more efficient and scalable.
Optimize our self-service onboarding tool by partnering with our CS team to intake client feedback and provide product suggestions or own immediate fixes.
Translate between technical and non-technical audiences with empathy and clarity.

About You

Engineering background, with a CS degree or equivalent experience.
Comfortable working with code and infrastructure — you may not write production services day to day, but you can spin up an SFTP server, tweak a Python script, or make a SQL query.
Excellent communicator who can guide clients through technical setup and translate their needs to the engineering team.
Excited by the idea of improving the customer experience through a mix of software, process, and grit.
Collaborative and fun to work with — you bring positive energy to the team.
Experience with tools like AWS, Auth0, Pulumi, Python, PostgreSQL, or Retool is a plus but not required.

About Us

The caliber and character of the ModernFi team set us apart. We value competence and drive over experience, and look for compassionate people with diverse backgrounds. We appreciate technical ability, dedication, and humble confidence. Above all, we value respect — for our colleagues, our clients, our partners, and ourselves. Our team pushes each other to be better every day, supports each other when things go wrong, and grows together on this journey.

Benefits

• Top-of-market comp, equity from day one
• Health, dental, vision. 100% employee covered
• 401(k) with a broad fund selection
• Unlimited PTO
• Fully paid parental leave
• $100 monthly wellness stipend
• Dinner in the office
• Relocation to New York
• Uncapped equipment
• Quarterly team outings