Forward Deployed Engineer

The Role

The first Forward Deployed Engineer in San Francisco

This role spans both customer work and engineering.

• You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them.
• This involves everything from changes to core product to owning the customer relationship:

Core Responsibilities

• Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them.
• Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself, e.g. rework parts of Meticulous to work at a new level of scale required by the customer.
• Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account.
• Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen.
• Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale.

What We're Looking For

• Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience.
• Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive
• Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration
• Willingness to travel: Approximately 25% travel to customer sites. Expect to spend your first ~2 months in London embedded with the core engineering team. This role is not for you if…

What You'll Gain

• Help build a new function
• Clear path into leadership as the function grows
• Exceptional growth
• Expand your network
• Solve novel problems
• World-class compensation