Forward Deployed Engineer

About the role

The Forward Deployed Engineer plays a crucial role in delivering AVSystem's solutions to a leading North American telco customer. This position involves hands-on engineering work, project management, and maintaining strong relationships with both the customer and the remote team.

Responsibilities

• Establish and maintain effective working relationships with customer staff at all levels
• Work closely with the remote AVSystem team to ensure successful delivery of configurations, integrations, and knowledge transfer to the onsite customer
• Lead or assist in the technical implementation of projects and programs assigned to the team in a manner that achieves strategic goals
• Maintain an end-to-end overview of the projects you are involved in: understand scope, dependencies, milestones, and how the AVSystem products fit into the customer’s broader architecture
• Develop and maintain deep working knowledge of the AVSystem products delivered to the customer (UMP, ACS, device management stack) so you can advise, configure, and troubleshoot with confidence
• Hands-on engineering work:
• Write project-specific code in our platform GUI to facilitate router and CPE configuration
• Implement REST APIs (servers & clients) integrations with the customer’s external systems (with help of development and local teams)
• Configure our platform GUI to display, monitor, and report on router and service KPIs
• Participate directly in deployment and ongoing activities — system configuration, verification, and troubleshooting onsite
• Translate the customer’s technical requirements into actionable engineering tasks for the remote team, ensuring clarity and feasibility
• Post-delivery and operational duties:
• Support integrations you’ve implemented; work with 1st & 2nd lines of support to diagnose, troubleshoot, and resolve issues effectively and promptly
• Train customer technical teams on how to operate and maintain our systems effectively after deployment

Requirements

• Fluency in programming is a must:
• Bachelor’s degree in Computer Science (preferred), Software Engineering, Electronics and Telecommunications, or equivalent practical experience
• Proficient in at least one programming language (Python nice to have)
• Willingness to learn other functional programming languages
• Experience writing REST API integrations (both client- and server-side)
• Solid understanding of networking and the TCP/IP stack: switching & routing fundamentals (CCNA-level is a plus), firewalls, IP, WLAN, TCP/UDP, HTTP(S), DNS, DHCP
• Linux system administration skills: gathering logs, executing scripts, CLI tooling (curl, ssh, ss, tcpdump, traceroute, ping); RHCSA-level comfort is a plus
• Working knowledge of servers, APIs, application architecture, and observability tools; basic familiarity with containers and virtualization
• Fully fluent in English / native — this role requires daily, direct communication with the customer onsite and with the remote European team
• Authorization to work in the United States; able to commute to the customer site in the Seattle, WA area on a hybrid schedule
• Optional: familiarity with telecom / device-management protocols is a strong plus: CWMP (TR-069), TR-369 (USP), XMPP, PKI

Qualifications

• Strong relationship-building skills - you can earn trust with engineers, leads, and managers, and keep that trust under delivery pressure
• Comfortable representing AVSystem onsite as the technical face of the company
• Rapid learner, analytical, detail- and outcome-oriented, able to solve complex problems independently within evolving requirements
• Effective in listening to customers, clarifying their needs, and translating them into engineering work
• Capable of managing deadline pressures and context-switching across multiple parallel project tasks

Nice to have

• Professional experience in a Software Engineer, Integration Engineer, Forward Deployed Software Engineer or similar role
• Hands-on experience with OLT or network device management (CLI, NMS) from vendors such as Nokia or ZTE
• Awareness of project delivery practices - you don’t need to be a PM, but understanding milestones, dependencies, RAID logs, and stakeholder communication will help you thrive

What you'll get

• A front-row seat on deployments that actually matter - systems managing millions of connected devices for a Tier-1 US carrier
• Real networks, real scale, real engineering - not “status update theater”
• Direct line to skilled engineers, architects, and TPMs in Europe who value clarity, responsibility, and a good sense of humor more than job titles
• Hybrid working model - split your week between remote work and the customer site in the Seattle, WA area
• Room to grow toward senior engineering or delivery-leadership tracks, depending on where your strengths take you
• Pretty cool tech, built in-house, deployed globally - with a flat structure, fast decisions, and a genuinely friendly atmosphere
• Open-source contribution opportunities
• Training and conferences
• 401k Retirement Plan
• Medical, Dental and Vision insurance