Forward Deployed Engineer

About The Role

We're looking for a Forward Deployed Engineer to work directly with our customers - on-site and embedded - to deploy Aravolta in complex data center environments. You'll be the technical bridge between our product and our customers' operational reality, solving integration challenges, customizing workflows, and making sure the Aravolta experience is the best in the data center industry. This isn't a support role. You'll write production code, debug live systems, and shape our product roadmap.

What You'll Do

• Deploy and configure Aravolta at customer sites, working hands-on with their infrastructure and operations teams
• Build custom integrations, data pipelines, and automation workflows tailored to each customer's environment
• Troubleshoot complex issues across networking, device communication, and telemetry collection
• Translate customer requirements into actionable feature requests and contribute directly to our core product
• Develop internal tooling, scripts, and documentation to accelerate future deployments

What We're Looking For

• Preferred 3+ years of software engineering experience
• High agency, high ownership
• Strong debugging and problem-solving skills - you're comfortable diving into unfamiliar systems
• Experience working directly with customers or in client-facing technical roles
• Solid understanding of networking fundamentals (TCP/IP, DNS, VLANs, firewalls)
• Able to work independently in fast-paced, ambiguous environments
• Willingness to travel to customer sites (up to 30–50%)