Forsyth Tech Bookstore Department Manager (DM)

Responsibilities

• Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team.
• Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
• Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.