Formal Referral Specialist

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

About the role

This fully remote position is responsible for managing a caseload of Formal Referral cases from start until closure. The role is full-time, hourly, and located in the continental United States and Hawaii.

Responsibilities

• Provide guidance, support, consultation, and referrals to employees, employers, and providers.
• Manage a caseload of Formal Referral cases with varying levels of clinical acuity.
• Respond to occasional after-hours calls for Formal Referral requests and management consults.
• Develop an individualized care plan to address the unique clinical and sub-clinical needs for each employee.
• Facilitate referrals and assist employees with securing appointments for short-term EAP counseling.
• Provide mental health advocacy and navigation to participants in need of higher levels of care.
• Conduct active case management including treatment plan reviews, compliance monitoring, and consultation with managers.
• Perform timely follow-up with employees to ensure compliance with treatment plans and engagement in treatment.
• Perform timely follow-up with referring managers and HR representatives.
• Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines.
• Provide management consultation with employers on employee disciplinary and mental health concerns.

Requirements

• Master's Degree in a Mental Health Discipline (e.g., Social Work, Counseling, Marriage and Family Therapy).
• Relevant post-graduate clinical experience.
• Clinical licensure.
• Strong reasoning ability – capacity to collect data, establish facts, define problems, and draw valid conclusions.
• Excellent time management and organizational skills.
• Strong attention to detail and ability to manage cases from highly specialized accounts (i.e., DOT violations).
• Ability to work independently and fully remote on a caseload of 60+ Formal Referral cases.
• Exceptional written and verbal communication skills.

Benefits

• 100% company-paid single-tier medical coverage insurance.
• PTO (Paid Time Off).
• 401(k) with company match.
• Dental, vision, life, and disability insurance.